Refund policy

RETURN AND REFUND POLICY

We want you to feel confident shopping with Reign Unwritten.

RETURNS

Eligible items may be returned within 14 days after delivery. Items must be unworn, unused, unwashed, and in their original condition and packaging. Proof of purchase is required.

To request a return, contact us through the Contact page on our website before sending your item. Returns sent without prior approval may not be accepted. Approved return instructions and the return address will be provided.

PRE-ORDERS

Pre-order payments are collected at checkout. Pre-order items from The Pink Chapter are expected to begin shipping October 1, 2026.

You may request cancellation before your order enters processing or ships. If we cannot ship within the promised timeframe, we will notify you and provide the option to accept the delay or cancel for a full refund.

LIMITED-EDITION ITEMS AND EXCHANGES

Exchanges are subject to remaining inventory and cannot be guaranteed. If your requested size or item is unavailable, an eligible refund may be issued instead.

BUNDLE RETURNS

The Pink Chapter Complete Collection Bundle must be returned as a complete set to qualify for a full bundle refund. Partial bundle returns are not accepted unless an individual item arrived damaged, defective, or incorrect.

DAMAGED OR INCORRECT ITEMS

Please inspect your order when it arrives. Contact us within 7 days of delivery if an item is damaged, defective, or incorrect. Include your order number and clear photographs so we can evaluate the issue and make it right.

NON-RETURNABLE ITEMS

We cannot accept returns of items that have been worn, used, washed, altered, or damaged after delivery. Gift cards and items clearly marked final sale are also non-returnable.

RETURN SHIPPING

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect. Original shipping charges are non-refundable unless the return resulted from our error.

REFUNDS

After an approved return is received and inspected, we will notify you whether the refund has been approved. Approved refunds are issued to the original payment method. Your bank or card provider may require additional time to post the refund.

This policy does not limit any rights available under applicable law.